Return & Refund Policy
Overview
We want you to be happy with your purchase — and we’ll do our best to make that happen. Here’s the no-fluff version of how we handle returns, refunds, and exchanges.
Returns
You have 14 days from the date of delivery to request a return.
Items must be unused, in original packaging, and in resellable condition.
Custom or personalized items (including engraved or sublimation products) are non-returnable unless we made an error.
Refunds
Refunds are issued to your original payment method once we receive and inspect the item.
Please allow 5–7 business days for the refund to show up after processing.
Shipping fees are non-refundable unless the return is due to our mistake.
Exchanges
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 3 days of delivery with photos, and we’ll make it right — replacement, refund, or store credit.
Non-Returnable Items
How to Start a Return
Email NGLGiftsandEngraving@gmail.com with your order number, photos (if applicable), and reason for return.
We’ll reply within 2 business days with instructions.
Ship your item back — you’re responsible for return shipping unless it was our error.
Questions?
Email us anytime at NGLGiftsandEngraving@gmail.com. We’re here to help (and yes, humans actually read the emails).
