Return & Refund Policy
Overview
We want you to be happy with your purchase — and we’ll do our best to make that happen. Here’s the no-fluff version of how we handle returns, refunds, and exchanges.
Returns
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You have 14 days from the date of delivery to request a return.
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Items must be unused, in original packaging, and in resellable condition.
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Custom or personalized items (including engraved or sublimation products) are non-returnable unless we made an error.
Refunds
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Refunds are issued to your original payment method once we receive and inspect the item.
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Please allow 5–7 business days for the refund to show up after processing.
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Shipping fees are non-refundable unless the return is due to our mistake.
Exchanges
Damaged or Defective Items
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If your order arrives damaged or defective, contact us within 3 days of delivery with photos, and we’ll make it right — replacement, refund, or store credit.
Non-Returnable Items
How to Start a Return
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Email NGLGiftsandEngraving@gmail.com with your order number, photos (if applicable), and reason for return.
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We’ll reply within 2 business days with instructions.
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Ship your item back — you’re responsible for return shipping unless it was our error.
Questions?
Email us anytime at NGLGiftsandEngraving@gmail.com. We’re here to help (and yes, humans actually read the emails).