🌸 HANDMADE DOUBLE-WALL GLASS MUG – CLEAR BEAUTY FOR YOUR BREW

Return & Refund Policy

Overview

We want you to be happy with your purchase — and we’ll do our best to make that happen. Here’s the no-fluff version of how we handle returns, refunds, and exchanges.

Returns

• You have 14 days from the date of delivery to request a return.

• Items must be unused, in original packaging, and in resellable condition.

• Custom or personalized items (including engraved or sublimation products) are non-returnable unless we made an error.

Refunds

• Refunds are issued to your original payment method once we receive and inspect the item.

• Please allow 5–7 business days for the refund to show up after processing.

• Shipping fees are non-refundable unless the return is due to our mistake.

Exchanges

• Need a different size or style? Email us at NGLGiftsandEngraving@gmail.com within 14 days.

• Exchanges are processed once we receive the original item.

Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 3 days of delivery with photos, and we’ll make it right — replacement, refund, or store credit.

Non-Returnable Items

• Personalized or custom products

• Clearance or final sale items

• Gift cards

How to Start a Return

• Email NGLGiftsandEngraving@gmail.com with your order number, photos (if applicable), and reason for return.

• We’ll reply within 2 business days with instructions.

• Ship your item back — you’re responsible for return shipping unless it was our error.

Questions?

Email us anytime at NGLGiftsandEngraving@gmail.com. We’re here to help (and yes, humans actually read the emails).

Shipping Policy

• Orders ship within 3–5 business days (custom items may take longer).

• Flat-rate shipping: $8.95 for orders under $100.

• Free shipping: Orders $100+ ship free.

• We ship via USPS or UPS depending on size and weight.

• Tracking info will be emailed once your order ships.

Notes:

• We currently ship within the U.S. only.

• Rescue merch sales directly support our animals — so every purchase saves a life.